Entreprise
International group operating in payment solutions and processing systems
Poste
- Day to day operation of the client facing support desk and incident resolution process.
- Management / ticket allocation of queries relating to issues/queries about the systems, processes or 3rd party suppliers that the conpany is operating on behalf of the client.
- Co-ordination of the conpany response to client queries in line with pre-agreed SLAs.
- Management of the notification of system outages, planned and priority maintenance.
- Fulfilment of internal request, queries and standard system parameter changes.
- Daily operation of system and services review.
- Out-of-hours support.
Profil
- BAC+3/4 in Computer sciences.
- Strong analytical skills.
- Solution oriented.
- Good people/communication skills.
- Good written and spoken English.
- Experience (including internships) in the same field preferred.