Team manager – Rabat, Marketing Call Center

Team manager

Marketing Call Center 19/11/2020 Rabat Call Center / Web Center

Entreprise

Presentation

-With 15 years of experience in the field of call centers, offshoring, and customer relationship management.
Marketing Call Center is a service company with more than 200 experienced employees who daily manage complex services with high added value for Moroccan, French, and European clients.
Every day, we provide our prestigious clients with quality service that meets all of their expectations, while providing the best working environment for our agents.

Poste

Job description

  • Provides clear direction and guidance to ensure consistent achievement of key performance metrics
    • Evidence of effective interpersonal, coaching, and leadership skills
    • Coaching and leading a team of customer service advisors to improve their selling skills and marketing techniques
  • Provides clear direction and guidance to ensure consistent achievement of key performance metrics
    • To continuously evaluate the skills and competences of your team by partly determining what are their improvement areas through continuous learning (To be defined with the learning department)
    • Working actively towards hitting the key performance indicators
    • To daily generate reports and statistics as agreed with the client and project management
    • Working with the management project and quality team to improve key indicators like absenteeism, attrition, quality … etc

Profil

Required profile

Team Manager must speak fluent ( Khaleegy or Shami + English ) two Languages at least and must be excellent with Microsoft tool ( Excel, Powerpoint, Word ) and I would like also to mention that the requirement of the job must have at least 1 year experience as ( Team Manager ) in Call Center

Establish integration follow-up and weekly meetings.
Should mentain high level of sales experience.
Excellent English verbal and written communication skills

• Charisma, integrity, Challenge spirit, leadership, communication, and management skills are all necessary qualities that can guarantee a successful path

Social and other benefits :

Full-time contract,

Fixed salary + bonus,

High-quality training + Paid

Climate and stability,

Social benefits:

(CNSS + SAHAM supplementary health insurance). Working Hours are from 9:00 am to 7:00 pm + Two Days off + Bonus + Net Salary.

To demonstrate your ability to take initiatives and lead a team… You can apply right now by sending your CV.