Reservation agent – night shift (18h to 2 am) – Casablanca,

Reservation agent – night shift (18h to 2 am) 26/01/2023 Casablanca Tourisme / Voyage / Loisirs

Entreprise is an Online Travel Agency, founded in 2005 and specialised in luxury and design hotels with the aim to offer its customers the world’s best places to stay, the best booking experience at the best price.

We are looking for a Customer Service Agent who will be responsible for handling pre and post hotel reservations inquiries through high use of emails and calls.

The Customer Service Agent will be working in different shifts, with an international team.



As an intermediary between customers and hotels, the Customer Service Agent will be in charge of:

Pre and post reservation inquiries by phone and email

Modification, confirmation and cancellation of reservations

Arranging special requests

Complaints solving between customers and hotels

Providing informations, solutions and recommendations to customers on hotels search

Assisting customers for their booking



- Fluent in English

- Job Type: Full-time – Onsite (Casablanca – Anfa)

- Salary: 7000 MAD + Bonus